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Young Businesswomen

Frequently Asked Questions

Are the event items sanitized?

Yes, all non-perishable items are cleaned and sanitized before your event. We use an antibacterial spray that kills 99.9% of bacteria. We launder all blankets, pillow covers, napkins and any machine washable items after every event. We sanitize our storage area and transportation containers before use. At Picnics Al Fresco, we take pride in designing, styling, and preparing events that are safe and comfortable.

What happens in the event that inclement weather arrives during your event?

We are slightly obsessed with monitoring the weather forecast using several different sources. Three days before your event we will check the forecast and check in with you so that we can make a joint decision regarding going ahead or rescheduling your event. If the weather is not going to be amenable, we will reschedule at no cost to you. If you wish to reschedule as a result of weather, please contact us immediately at hello@picnics-alfresco.com or text to 858-866-4942. Please have an alternate date and time prepared at the time of cancellation so we can re-book your event.

 

We will follow our cancellation policy, regardless of weather conditions. To cancel or reschedule, we require written notice via email or text, at least 48 hours prior to the scheduled event. Within 48 hours of the scheduled event, no cancellations, reschedules or refunds will be provided.

 

Safety for our guests and our team is our top priority. If there are any storm warnings issued we will be unable to move forward with an outdoor event. If a storm warning is issued we will contact you to see if you have an indoor space available that we can set your event up in, or we will arrange to deliver your event food/beverage/perishable items to you and reschedule your event. We will always do our best to ensure you get a safe and fabulous event experience.

What if I need to cancel?

We do not offer any refunds, however we can change your reservation date and time if notified 48 hours in advance.To cancel or reschedule, we require written notice via email or text, at least 48 hours prior to the scheduled event.

Within 48 hours of the scheduled event, no cancellations, reschedules or refunds will be provided.

I added a Photography session. How does that work?

Your photographer will be at your event location at your desired time, and will provide a 30 minute photo session. Approximately 2 weeks after your event, we will send you a download link where you may view and save your photos for your own keepsake.

I have a theme in mind. Can Picnics Al Fresco accommodate me?

We are happy to work with you on the theme, style and design of your event. Please be sure to let us know what you have in mind, and we will do our best to make your idea come to life.

Can you leave after the event, or should you wait for our team?

We will be there at the pre-arranged time to take down the event and clean up the area.

If you want or need to leave earlier than our arranged time, please give a 30 minute warning via phone call or text.

You are responsible for the event items until we are able to return and pack up.

Will Picnics Al Fresco meet you at your event location?

We all know the world is a little different as a result of the pandemic. Therefore, we offer both in person and contactless experiences. Maps to the event location can be provided, if needed.

If you are having difficulty finding your event location, please call or text us immediately and we will promptly respond to make sure you are 100% satisfied.

Can I request a specific location?

Absolutely! Although we cannot guarantee a specific location on a specific date in advance, once we begin working with you, we will give 100% of our time and effort to book the location you desire. Please note that we are limited to the Triangle region, and therefore require events to be within 25 miles of RTP.

If you do not have a specific location in mind, we will assist you to find a great spot. Please note that some locations may require a permit or additional fee.

If you have a location in mind or would like us to host at your private residence, please contact us directly and we will do our best to accommodate.

What about heat and humidity?

Summer in the Triangle can be quite hot and humid at times

 

For picnics, indoor locations are an option, although we recognize that the best picnics are always outdoors. Therefore, we will set up your picnic in a well shaded area covered by trees. We can also provide fans, cold water and other cooling accoutrements, as desired.

For other types of events, indoor locations are more common, although outdoor events can always be set up, weather permitting.  If you desire an outdoor event, but the weather is not cooperating, we will work with you on alternate arrangements.

Can I keep one of the event décor items?

The perishable food items are yours to keep. Anything you do not consume or take with you, will be discarded, in accordance with standard hygiene and sanitation regulations. This includes food, water, and fresh flowers.

 

If you would like to keep any non-perishable items, e.g., blankets, pillows or décor please contact us at hello@picnics-alfresco.com.

 

If you wish to purchase the item directly from us, we can arrange that. If you want to contact the vendor directly, we can provide their contact information.

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